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Delivery and Returns

Delivery and returns

Orders are prepared within 1 to 3 working days

IN FRANCE

Delivery is made by Tracked letter or Tracked parcel

The delivery time is from 2 to 4 working days.

 

For ceramic orders, the preparation time can be 4-6 days if your product is in stock. These fragile items are delivered only in Ile de France (Paris Metropolitan area), we will also be delighted to welcome you to the showroom for the collection of your order.

Please Contact us for any information.

 

IN EUROPE - EUROPEAN UNION – UK - SWITZERLAND – LIECHTENSTEIN

Delivery is by Tracked letter or Tracked parcel

The delivery time is from 4 to 7 working days.

If applicable, local customs charges outside the EU are under the responsibility of the recipient

 

INTERNATIONALLY

Delivery is made by Tracked letter or Tracked parcel

The delivery time is 5 to 10 working days.

If applicable, local customs charges outside the EU are under the responsibility of the recipient.

 

The Seller declines all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products, bad weather or strikes.

From receipt of the products, the customer has a withdrawal period of fourteen days to return the delivered products without having to justify themselves or pay a penalty, to do so, please send us a message at contact@doukaparis.com

Return costs are the responsibility of the Customer. The Seller undertakes to reimburse the Customer no later than fourteen days from the date on which he is informed of the Customer's decision to withdraw, provided that the returned products are in their original packaging, complete, in perfect condition and accompanied by the original of the purchase invoice.